FAQ

If you're unsure about anything, check the FAQs

Your Orders

How can I pay?

You can pay using all major credit and debit cards (Visa, Mastercard and Maestro) or with PayPal.

Can you provide an invoice?

No, we cannot provide an invoice, but you can download a receipt for your purchase: go to the Your Orders section of your profile and choose the order for which you need a receipt.

What if I don't like the product I've received?

Here at Gifta, we work tirelessly to ensure your printed products look their best and to check them before shipping. However, we know that mistakes can happen: if you are not satisfied for any reason, please contact our customer service team.

Gifta products

How much do your products cost and what sizes are available?

The sizes and prices of all our products are displayed when you upload your photo on the page for your chosen product. You'll be able to see any accessories and how much they cost once you've uploaded your image. Rest assured that until you click 'Buy', you can always go back, make changes to your photo or replace it, choose a different size or add an accessory!

Can I see a full preview of the product before buying it?

Absolutely! Here at Gifta, we want you to be 100% satisfied with how your photo looks on our products, so you can view a 2D or 3D preview of your work at any time. The preview is created once you have uploaded your photo, selected the size and confirmed your choices. You can always go back, make changes to your photo or replace it, choose a different size or add an accessory!

Shipping and delivery

Will I receive a confirmation email once I've placed my order?

Of course! As soon as you have placed your order, you will receive an email confirming all the features of your chosen product. Remember to check your Spam folder too. Don't worry if you can't find it: you can view the details of your order in the order section of your account. Plus, our customer service team is always available if you have any queries, including Saturdays and Sundays!

Can I track my order?

Absolutely! As soon as we ship your order, you'll receive an email with a link allowing you to track your package throughout its journey. Remember to check your Spam folder too.
You can check your order status and find out whether it is still being printed or has already been shipped in the order section of your account. Plus, our customer service team is always available if you have any queries, including Saturdays and Sundays!

When will I receive my order and how much does shipping cost?

You get to decide when you receive your order. There are three types of shipping available:

Economy, 6-8 working days, £4.90
Fast, 3-5 working days, £14.90
Express, 1-2 working days, £29.90

Economy shipping is always free for orders of £50 and above. Remember that Fast and Express shipping may not be available for all products, and that shipping times may vary by one or two days depending on the delivery address (islands, isolated areas, etc.): You'll be able to check the actual dates and available shipping methods in your cart before you pay. If you have ordered more than one item, your products may be shipped at different times, so you may receive them separately.

Can I check how my order is progressing?

Of course! In the order section of your account, you can check your order status and find out whether it's still being printed or has already been shipped. As soon as we ship your order, you'll receive an email with a link allowing you to track your package throughout its journey. Always remember to check your Spam folder too. Plus, our customer service team is always available if you have any queries, including Saturdays and Sundays!

I have a discount code: how do I use it?

You can enter any discount codes in the dedicated box in the top right-hand corner of the payment page. If you are placing an order on your phone, the discount code box is still on the payment page: you can find it by opening the drop-down menu displaying the order total. You can only use one discount code per order: codes cannot be combined.

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